This is a post I meant to put up ages ago but never got around to it until now. The following video and images are of our first miniature group project, the team consisted of Arlene, Gio, Fiona and myself and our task was to design a service around the idea of luggage.
We came up with an idea for transporting luggage around an airport via an electrically motorized carrier system complete with benefits and friendly service provided by staff. Remember this is entirely fictional and as of yet as not been applied in any physical capacity, at least by us anyway.
This was conducted during the seminar after a lecture by David Townson on service design which I think everybody found interesting and informative.